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Xylem Water Solutions Canada has an old tradition in the implementation of the best practices to improve customer satisfaction. We control all our processes and products, we use statistical analysis and all the valuable tools for improvements, we train our employees and ensure optimum work conditions. We've implemented a Quality Management System with respect to our customers, environment and our core values.
Although our first ISO Registration was in 1996 in accordance with the ISO 9002/1994 standard, Xylem Water Solutions Canada was in compliance with the old CSA Z299 standard long before this date. Since the Certification Bodies were not so visible in that period, the quality system implemented according CSA Z299 had to be audited by each client representative and individually accepted. The ISO Certification is a normal step in the evolution of our implemented Quality System and assure an official recognition of our activity in front of all our customers and competitors.
The new ISO 9001:2008 standard is the most comprehensive and complete version of quality assurance requirements to be implemented in a company. It's an overall standard which can be generally applied for all the activities without limitations.Since 1996 till present we renewed our Certification in accordance with the new ISO 9001:2008 standard during our normal Certification Audit period.
Our Quality Policy is approved by all Xylem Water Solutions Canada Managers and the essential elements of our quality program are:
Quality comes first: By maintaining accuracy, efficiency, and innovation as our operating principles, our customers will benefit from superior products and services, with exceptional value.
Customers are the focus of everything we do: Our products and the way we support them, are the collective results of our individual efforts. Each function shall be performed by focusing on the total satisfaction of all internal and external customers.
Continuous improvement is essential for success: To assure customers satisfaction, all personnel will consistently place top priority on identifying and implementing opportunities for improvement of our products, services and procedures.
Employee involvement is a way of life: Teamwork and mutual respect are essential parts of our culture, which encourages the employee participation and creativity, essential for success.
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